Review Generation
Systems that make it easy for genuinely happy customers to leave a review at the right moment.
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What People Find When They Search Your Name
Almost every prospect looks you up before making contact. What surfaces in those first few results does a lot of deciding before you get a say.
Reputation Is Managed, Not Wished For
Most businesses only think about their reviews after a bad one appears. By then the options are narrow and the tone is defensive.
Handled properly, reputation work is routine: steadily asking satisfied customers for reviews, responding well to criticism, and keeping the results you control in good shape.
- Honest review generation from real customers
- Response templates your team can actually use
- Owned properties that rank for your name
- Monitoring and alerts for new mentions
What you get
Our Reputation Services
Practical, above-board work on how your business appears to someone checking you out.
Review Response
A response approach for praise and complaints alike — because how you handle criticism is read closely.
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Search Result Management
Strengthening the properties you control so your own pages occupy the results for your brand name.
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Monitoring & Alerts
Tracking mentions across review sites, social and news so nothing gets discovered a month late.
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Profile Optimisation
Business listings and social profiles kept accurate, complete and consistent across every platform.
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Crisis Support
A clear plan and fast turnaround when something goes wrong publicly and needs answering properly.
View moreAsk Properly and the Reviews Come
Unhappy customers volunteer feedback; satisfied ones usually need asking. That imbalance is why review profiles skew negative by default.
We build the asking into your normal customer journey — the right moment, the right channel, one click — so the overall picture reflects reality.
A Good Reply Is Worth More Than a Deleted Review
Readers expect a few critical reviews. What they judge is whether the business answered them like adults or ignored them entirely.
We will not attempt to suppress legitimate criticism. We help you respond in a way that often impresses the next reader more than the complaint disappoints them.
Portfolio
Reputation Work
Businesses whose search results now reflect the service they actually provide.
Process
How We Deliver
Kodex Designs believes in transparency every step of the way, keeping you in the loop with every executed plan.
Discovery
We get to know your brand, your goals, and the audience you intend to reach through conversations and discovery calls.
Strategy & Planning
We draft a tailored action plan with clear deliverables, timelines, KPIs, and the tools and platforms we will use.
Design & Build
Our team sets the plan in motion, and you are updated on progress at every stage of the build.
Launch & Support
We make every necessary retouch before launch. Only when you are satisfied do we go live — then we stay on for ongoing improvements.
FAQ
Frequently Asked Questions
Can you remove a negative review?
Only if it breaches the platform’s policies — fake, abusive or from a non-customer. Legitimate criticism cannot and should not be removed.
Do you write or buy reviews?
No. Fake reviews violate platform rules, are increasingly detectable, and do far more damage than the problem they were meant to solve.
How long does it take to improve results?
Review scores shift within a few months of consistent asking. Changing what ranks for your brand name typically takes longer.
What do we need to do ourselves?
Respond to what we escalate and keep serving customers well. We handle the systems, monitoring and drafting around that.
Unsure What Your Search Results Say About You?
We will run the search, read the reviews, and tell you exactly where you stand.